Classification: Application

Category: System Configuration Issue

Context: Operating System

Severity: Warning

Summary

At least one FMOS user account does not have an e-mail address associated with it. Accounts without associated e-mail addresses cannot be recovered if their passwords are lost.

Description

When a user requests a password reset FMOS will send a message to the e-mail address associated with the account. This message contains an authorization code, which the user must provide in order to demonstrate that he or she has access to the mailbox. In order to use the password reset feature, therefore, all FMOS user accounts must have an associated e-mail address.

FMOS does not require that users provide an e-mail address. When users log in to the FMOS CLI or the Control Panel GUI, they are prompted to enter one, but they can choose to decline.

If there are any FMOS users who have not entered an e-mail address, the FMOS Health Evaluation System will issue this warning to notify administrators that those accounts may be at risk of becoming inaccessible.

Resolution

To clear this warning, all FMOS users need to log in to either the FMOS CLI or the FMOS Control Panel GUI and provide e-mail addresses for their accounts. Once all user accounts have associated e-mail addresses, this warning will stop being shown. It will be shown again if any new users are added to the system, until they have associated e-mail addresses as well.