Classification: FMOS
Category: System Configuration Issue
Context: Operating System
Severity: Warning
Summary
The SMTP configuration of this machine may not be correct.
Description
One or more FMOS user accounts have associated e-mail addresses, but none have been confirmed. This may indicate that the FMOS machine is not correctly configured to send e-mail messages using SMTP. If this is the case, important notifications may not be deliverable.
Impact
If FMOS cannot send e-mail messages, several features will be unavailable:
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FMOS user account password recovery
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Health notifications
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Backup failure alerts
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Ecosystem refresh failure notifications
Additionally, because the Security Intelligence Platform suite relies on the FMOS SMTP configuration, messages sent by applications will not be delivered:
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User account password recovery
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Reports
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Assessments
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Ticket notifications
Cause
This message appears if no FMOS user accounts have confirmed e-mail addresses. If the SMTP configuration is correct, there may be other reasons users have not confirmed their e-mail addresses.
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E-mail confirmation messages may be sent to the mailbox's junk or spam folder
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Users' e-mail addresses may have been entered incorrectly
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Users may not have seen or reacted to the e-mail confirmation messages
Resolution
Check the SMTP configuration settings on the FMOS machine. SMTP configuration may be updated using the Command Line Interface or the Control Panel Graphical User Interface.
To update the SMTP settings using the CLI, use the fmos config command:
fmos config edit os/smtpTo update the SMTP settings using the GUI, navigate to OS → SMTP.
If the SMTP settings are correct, ensure that there are no other problems with e-mail delivery. Once e-mail messages can be delivered successfully, users should confirm their e-mail addresses to clear this warning.
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