Classification: Application

Category: Network service problem

Context: FireMon Data Collector

Severity: Informational

Summary

The FireMon Data Collector listens on the 5150 TCP port in most cases, however certain correct configurations or temporary conditions can cause the Data Collector not to listen on this port.

Description

The FireMon Data Collector will not begin listening on the 5150 TCP port until several minutes after a fresh FMOS install while it is waiting to receieve configuration from SecMgr, and will not listen on 5150 TCP at all if it is not in a cluster configuration. This message appears if the is not currently able to communicate with other Data Collectors in the cluster.

Impact

• The Data Collector will be unable to communicate with other members in the Data Collector cluster

Cause

• FMOS was freshly installed and the Data Collector has not recevied configuration from SecMgr

• The Data Collector is not in a cluster configuration

• The Data Collector is misconfigured

• The Data Collector is not running

• The FMOS machine is not healthy (e.g. low disk space, out of memory)

Resolution

• Ensure the FMOS machine is in a healthy state

• If FMOS was freshly installed, wait a few minutes for the Data Collector to receive configuration from SecMgr

• Check to ensure the Data Collector is in a cluster configuration

• Apply configuration policy via the fmos redeploy command

• If the above steps do not fix the problem, contact FireMon support

• This check can be disabled if the Data Collector is not in a cluster configuration