Generate and send a MkDiag package to Support

Generating a MkDiag package from the Server Control Panel

1. Log into the Server Control Panel at https://applicationserveripaddress:55555. Use the same credentials that you would use to access the FMOS CLI.
2. Navigate to the Diagnostic Package tab.
3. Type in your ticket number in the Ticket/ID field and hit Create.

Once created, you will see your diagnostic package on this same page ready for download.

Generating a MkDiag package from the CLI

1. SSH into the FMOS server.
2. At the prompt, run the command: cd /var/tmp
3. At the prompt, run the command: fmos mkdiagpkg <support case number>. 
    Replace <support case number> with the number provided from Support.
4. Once complete, you will have a option to upload directly to FireMon Support. This requires the FMOS has internet access.

Sending the MkDiag

1. Connect to your FMOS server using WinSCP or another file transfer utility.
2. Navigate to the /var/tmp directory and transfer the MkDiag to your local machine.

Please send the file to Support via SFTP. 

SFTP location: upload.firemon.com
Username: Support Case Number
Password: Password provided by FireMon Support. 

After the file is sent, please reply to the support case and let FireMon Support know that the file has been sent.

Contact support@firemon.com for SFTP MkDiag Credentials.