We constantly update our software to ensure consistent support for the latest versions of firewalls, routers, and other network security enforcement points. We also update our software to offer new functionality, correct defects, and improve security. We recommend customers update to our latest release to get all the benefits of these changes.
We only fully support the most recent major FireMon Operating System (FMOS) releases. We will attempt to support customers running unsupported releases, but support will only be limited and best effort. Customers running an unsupported release are encouraged to update to a supported release to receive the full support experience. A complete list of supported releases is listed below.
FireMon can assist with updating to a supported release. Customers wanting to receive assistance should contact us at email@example.com and specify the release they are on and the release they want to upgrade to. A customer support agent will reach out to assist.
Our releases consist of major releases denoted by 0 in the third portion of the release number and maintenance releases denoted by any number other than 0. For example, 2023.1.0 is a major release whereas 2023.1.4 is a maintenance release.
Our major releases typically include software improvements, new features, bug fixes, and security improvements. Major releases are released two to three times a year on average.
Our maintenance releases deliver software fixes and the occasional minor software improvement. Maintenance releases are constrained in scope to improve quality and time to market. Maintenance releases are released as needed until the end of support is reached for that major release.
Below is the list of our supported releases and the end-of-support schedule.
The currently supported FMOS releases are 2023.1.x, and 9.13.x. All other versions are currently unsupported and no additional software patches will be provided. Customer Support will provide best-effort assistance to troubleshoot issues on all FMOS versions, but may require an upgrade to help resolve technical issues.
Updating your software
Caution! During the update process, all FireMon Security Intelligence Platform (SIP) components will be stopped, and connectivity will be terminated. Please consider updating your product during periods of low system use to minimize the effects of this loss of connectivity.
Prerequisite for 9.4.x and older users: If you are updating from a release that is 9.4 or older, please contact firstname.lastname@example.org.
Prerequisite for 9.5.x and newer users: If you are updating from 9.5 or newer, a new install with a previous backup restore is not needed. You can follow the normal update process.
Please contact us at email@example.com if you have any questions or need assistance with an update.