Hardware Replacement for FireMon Appliances

Hardware Replacement for FireMon Appliances with Active Hardware Support

Appliances sold by FireMon are manufactured and serviced by Dell. Should you suspect that a hardware issue related to your FireMon appliance is occurring a ticket should be opened with FireMon support first to troubleshoot and determine if the issue is hardware related, or can be resolved with troubleshooting.

If an issue is determined to be hardware related then FireMon support will direct customers to contact Dell and begin the hardware replacement process.

When contacting Dell you will want to provide the following:

Asset Tag
Name
Email
Phone Number
Physical Address of Server

How to Validate That a FireMon Appliance is Qualified for Hardware Replacement

Appliances sold by FireMon are warrantied by Dell. Therefore, to determine if your product is still under hardware support we recommend visiting Dell's website and entering the service tag number to validate that the hardware support is active.

https://www.dell.com/support/home/en-yu?app=warranty

Finding The Service Tag

https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/locate-service-tag/Server-Storage

Dell Contact Information

https://www.dell.com/en-us/lp/contact-us

Out of Warranty FireMon Appliances

If your appliance is out of warranty you may choose to deploy a new instance and restore a backup to a virtual machine. If you choose to do this please contact support to review your environment and provide any recommendations. 

Alternatively, you  may choose to contact Dell directly to extend the warranty, contact your account owner, or contact sales@firemon.com to explore purchasing new hardware.